RETURNS
Return of orders is allowed when the item is defective, damaged during transport or if you received the wrong item. We recommend you to inspect your order upon receipt and to report the problem contacting us within the 24 hours immediately after delivery. You must send an email to payments@mysapottery.com indicating your order number and product reference. The return request will only be accepted when sustained by image proofs. If your return request is accepted, you will receive instructions on where to send your package. Please note that shipping costs are by costumer responsibility unless wrong item has been received, in which we will refund the postage paid. Items sent back to us without first requesting a return will not be accepted and a refund will not be processed.
Please bear in mind that return requests clamming that the colors of the items do not match to the ones displayed on our website will be declined. We have made enormous efforts to display as accurately as possible the colors of all our items available on our website. Depending on your computer monitor, we cannot guarantee that your monitor will display as accurately as possible the true color of the item.
REFUNDS
Once we have received your returned item you will be automatically refunded to your original payment method. Please note that it might take some time for your bank or credit card company to process the refund.
PAYMENT QUERIES
If you have any other questions related to payments please send an email to payments@mysapottery.com.