MYSA Pottery ships to worldwide, but depending on your location and shipping options, delivery costs may vary. Additional delivery costs might be charged depending on the size and weight of your order. Shipping options and delivery costs are calculated at the checkout. The majority of orders will be shipped within 1-2 business days using a trackable service.
DELIVERY DATE
For items in stock, orders are aimed to be dispatched within 1-2 business days using a trackable service. Once your order has been dispatched, you will receive a shipment confirmation email with your tracking information.
Depending on your location, delivery date may vary. Once your order has been dispatched, delivery for mainland Portugal is expected in 3-4 business days. For Açores, Madeira and Spain 4-10 business days. For the other countries, the prediction is up to 15 business days.
MYSA Pottery is not responsible for any courier delays.
The delivery time for pre-order or made to order will vary in accordance to the lead times on our website. Lead times on our website might be subjected to change and/or delays.
However, if any changes on lead times, we will let you know. Please bear in mind that for orders that contain both items in stock and pre-orders, shipping will only occur when all items of the order are in stock to be dispatched together.
DELIVERY COST
Delivery costs are calculated based on your location and depending on the size and weight of your order. To mainland Portugal, on purchases over 200€ we offer the shipping costs. Express delivery will have an additional fee.
Please note that taxes and other compulsory payments that might be charged when shipping internationally are the sole responsibility and shall be paid by the costumer. We advise you to contact your local bank do determine all taxes to be charged prior to purchase completion.
CHANGES TO DELIVERY
If you need to change your shipping address please send an email to info@mysapottery.com indicating your order number and the new delivery information.
No changes can be made to the shipping address once the order has been dispatched.
Please note that the billing information cannot be changed.
GENERAL QUERIES
If you have any questions or need any further help please send an email to info@mysapottery.com.